Frequently Asked Questions

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What is the rental application process and is there a fee ?

There is a $30 nonrefundable application processing fee per adult and all person OVER 18 years of age MUST complete a separate applications, include any cosigner. Once you submitted your application and provided all requires documents stated on the application, our property manager will start processing them. This process usually takes about one to two business day.

How much is required for a security deposit?

The security deposit is one to two month’s rent depending on applicant’s qualification.

Are pets allowed in any of the rental properties?

Some of our properties are pet friendly. If you already own a pet, this should be indicated on your lease. If you plan on getting a pet, please let us know before you do so.  A pet deposit may be required.

When is rent due and is there a late fee?

Rent is due on the first day of every month. If rent is not paid by 5pm on the fifth day of the month, a late fee of 10% of the outstanding balance will be assessed.

How do I request maintenance and repairs?

All reporting, maintenance request and repair must be done in writing through Tenant Online Portal (use the “Contact us” tab). Only when Tenant don’t have an online portal, Tenant may submit maintenance request by TEXT the issues to 661-480-6468.

In case of an emergency issue, who do I contact?

  1. If your safety or health is being threaten, please call 911 immediately.
  2. If there is an gas leak or no electricity, please call PG&E @ (800) 743-5000 or your gas and electric provider.
  3. If there’s a water leak, please shut off the closest water valves to the leak or the main water valve to the house and call 661-480-6468.